Terms & Conditions
Perspex screens have been erected, where feasible, to our reception desks to protect you and our staff, arrivals will be managed, where possible, to ensure that the number of guests within reception are limited to abide by the social distancing requirements.
Hand sanitizing stations will be located around the common areas of the hotel, including:
- Entrance to the hotel
- Entrance to toilets
- At lift lobbies on the ground floor
Payment for your stay will be by credit or debit card only for the foreseeable future to avoid handling cash.
All high contact surfaces, such as door handles will be regularly cleaned throughout the day by housekeeping.
Key cards will have been sanitized prior to issue with a solution which is known to kill COVID 19.
To limit contact during these times we are very sorry but we will not be able handle your luggage, belongings or show you around your room, this is to make sure that your room is a sterile area just for our guests.
We are always here and ready to help so if you do have any concerns or questions please do ask.
A dedicated entrance and separate exit, where possible, ill be implemented to limit contact between guests, access routes will be advised to you on your arrival
Hand sanitizer stations have been installed around the hotels, namely at the entrance, we request that all guests sanitize their hands on entering our hotels.
An increased cleaning regime has been instigated with our own cleaning team, they will concentrate on high contact surfaces, cleaning every 15 – 30 mins.
Where possible guests are kindly asked to use toilet facilities within their rooms. common toilets are unisex cubicles so can only be used by one person at a time, they will be equipped with sanitizing spray and handwash and disposable hand towels.
Singage will be erected around the hotel providing guests and staff information on the most current government guidance.
Lifts are open and available for use, but we kindly request that guests use them on their own so that there is only one person in the lift or in as a family group.
Lifts will be regularly cleaned, but we would suggest that guests, where possible, use lifts.
When walking around the hotel we kindly request that guests abide by the current government guidance in relation to social distancing. Current guidance will be displayed round the hotel.
All our rooms will be fully sanitized and cleaned in between stays, with a rota on the door showing when the room was last occupied and cleaned.
Where possible, and dependant on demand, rooms will not be booked out on the same day of a new arrival, we will try to leave a full 24 hours between guests staying in the rooms.
Hand sanitizer and disinfectant wipes will be provided within all our rooms for use.
Fabric items will be sprayed with an approved sanitizing solution, which is effective and killing COVID 19 but otherwise harmless to you and us.
To make sure that your room is as safe as possible will be cleaning rooms once a week, unless you request additional cleans with reception. Clean towels will be provided upon request and we ask that if you require clean towels you advise reception and place them outside your room in the morning. Clean towels will then be provided upon your return.
Our housekeeping staff are checked daily for COVID 19 symptoms and will wear the appropriate PPE when they enter guests rooms.
Dining and Bar
Dining areas will be closed until further notice for breakfasts.
A breakfast basket/box will be available for guests that wish to have breakfasts, guests are to make reception aware and the breakfast boxes will be delivered to your room at the time requested.
We will not be offering drinks at the bar, instead we will be offering a room and table service throughout, if you wish room service then please advise reception.
Packed lunches will also be available for guests to order through reception if they wish to order some.
A room bill will be placed under your door the evening before or the morning of your check out.
Payment will be taken automatically for your stay using the credit/debit card we hold on file.
Key cards are to be returned to reception and placed in the key box, which will contain a solution that will kill COVID 19 but is safe to us.
All staff have been trained in our COVID 19 secure procedures and measures.
All staff will be temperature checked upon arrival for work and are required to certify they have not been in contact with anyone with COVID 19 symptoms.
Any staff member who shows symptoms will be sent home immediately and will be required to self-isolate for 7 days prior to returning to work.
Our procedures and measures are constantly under review and will be amended in line with any updates or changes to government guidelines.
To confirm a reservation, we require written confirmation with your preferred method of payment. We accept the following Credit Cards: VISA, AMEX, MASTERCARD, MAESTRO UK,MAESTRO INT.
Method of payment:
Payment can be made via bank transfer or credit card (except Diners Club). Full payment will be charged on the day of the booking. Reservations made for 28+nights,a deposit of 50% of accommodation amount is required at the time of booking and the outstanding balance will be payable prior to arrival. Rates are inclusive of Value Added Tax @ 20% for the first 28 days, then 4.0% thereafter.
Key collection is between 8.00 am and 20.00. For guests arriving later than 21.00, key collection will take place at The Rockwell Hotel, 181-183 Cromwell Road. SW5 0SF, nearest tube station Earls Court. Please contact us to arrange a key delivery by taxi at an extra cost of £30 British pounds (guest will pay upon collection, subject to any changes in fares).
Guests are advised the same card that was used to make the booking will be required to take the payment, as the card will be checked upon arrival. A credit card authorisation form will be sent to you after the booking has been made. Please ensure to fill this in and reply before arrival. Please note cancellations must be processed by 12.00 (CET Time) 30 days prior to arrival. Early check-in may be possible on request, but is subject to availability.
Terms of Occupation
The following terms and conditions relate to your occupation of the accommodation booked by you or any alternative accommodation we provide. These terms must be complied with by the licensee and all other members of your party (or if you are booking the accommodation on behalf of a business, the staff of that business that you allow to occupy the accommodation). You accept responsibility for the actions of anyone that you allow into the accommodation or the building. Any obligation not to do something includes an obligation not to allow someone else to do so.
You agree to use the accommodation for private residential use only and in a reasonable manner. In particular, you agree not to:
allow the accommodation to be occupied by more than the number of persons confirmed in your License at the time of booking or as otherwise agreed by us in writing;
use the accommodation for large social gatherings or parties;
cause any damage or deterioration to the accommodation or its fixtures, fittings, appliances, furniture and other contents provided by us or its decoration except through reasonable wear and tear;
operate any form of business from the accommodation or use it for any illegal or immoral purpose;
do anything illegal at the accommodation or the building;
no pet are allowed unless notified without Owners consent
Your licence to occupy the accommodation is personal to you and is not assignable. You must not allow anyone who is not included in this agreement to occupy the flat at any time (also subletting the flat is not allowed without Landlord consent). You cannot lawfully sublet the flat, if you do, you lose your status as Licensee and the Owner has the right to cancel the License agreement at any time.
We will provide a housekeeping service as detailed in your quotation. The housekeeping service is restricted to general cleaning, making beds and cleaning of floor areas.
We have a zero tolerance policy towards behaviour that is abusive, threatening or violent towards our staff, our contractors or other guests. If you or any of your party or anyone that you authorise to occupy the accommodation behaves in this manner, we may terminate your right to occupy the accommodation immediately and we may report the matter to the police.
We and our contractors may require access to the accommodation from time to time for any reasonable purpose. If we do require access, we will endeavour to cause as little disruption as possible. We will aim to give you reasonable notice and, wherever possible, to seek access only during normal working hours, however this may not always be possible.
You agree that your occupation of the accommodation will at all times be as a licensee and that this agreement does not give you a right to occupy any specific accommodation. No tenancy is created by this agreement or any other agreement or by virtue of your occupation of the accommodation. You acknowledge that we retain the right to control, possession and management of the accommodation and that you have no right to exclude us from the accommodation.
We may terminate your right to occupy the accommodation at any time with immediate effect if you fail to comply with any term of this agreement. If we do so, you may be required to vacate the accommodation immediately. You must still comply with your obligations in this agreement. Termination of this agreement shall be without prejudice to our rights in respect of any previous breach of your obligations under this agreement.